For riders already on the road
You are already riding.You should not be doing it alone.
Payout missing, account suspended, no insurance, no gear, nobody picking up the phone. If any of that is your week, the answers below are useful whether or not you ever ride with us. यांगो राइडरका समस्या, र समाधान।
Six problems every Kathmandu rider knows
Written out properly, because a rider searching at eleven at night for why their money has not come deserves an actual answer, not a signup form.
Your payout has not arrived · पैसा आएन
Check the trip history and the payment period first. Most missing payouts are a cycle-timing question, not a lost payment. If the trips are there and the money is not, that is a dispute, and disputes are won with records: trip IDs, dates, screenshots. A rider chasing that alone waits in the same in-app queue as everyone else. Our riders hand it to the office and we take it up with the platform for them.
Your account has been suspended or blocked · एकाउन्ट बन्द भयो
Suspensions usually trace to a document that has expired, a customer rating that has fallen, a cancellation pattern, or an identity mismatch. Find out which one before you appeal, because a generic appeal gets a generic answer. We cannot overrule Yango and neither can any other agency; what we can do is establish the reason, put the appeal together properly and escalate it as your agency rather than leaving you to argue with an app.
You are riding with no insurance · बीमा छैन
Most riders in the valley are, and it holds until the day it doesn't. Health and accident cover for our riders is arranged by the agency, not sold to you as an add-on you have to remember to renew.
You are buying your own gear · आफ्नै सामान किन्दै
Raincoats, phone mounts and power banks come out of the earnings of most riders in Kathmandu. Ours are issued them, along with performance hampers. They are small things individually. Over a monsoon they are not.
The bike is yours, and so is every repair · मर्मत आफैंले
A day in a workshop queue is a day not earning. When the motorcycle belongs to the agency, a mechanical failure is the agency's problem to solve.
Nobody answers when something goes wrong · कसैले उठाउँदैन
This is the one riders raise most. There is a phone number at the top of this page and a person behind it, and an office in Shankhamul you can walk into. That is the whole difference.
Switching agency, in four steps
You keep your own motorcycle if you have one. If you don’t, you ride one of ours.
- 01
Bring your licence and tell us what you ride now
आफ्नो लाइसेन्स ल्याउनुहोस्
- 02
We check what you are on and what it is costing you
अहिलेको अवस्था हेर्छौं
- 03
You keep your own bike, or move onto one of ours
आफ्नै बाइक वा हाम्रो
- 04
Insurance, gear and support start from day one
बीमा र सामान पहिलो दिनदेखि
Never ridden before and have no motorcycle? Start at how to become a Yango rider instead.
What riders ask before they move
Can I switch to Ellite Yango if I already ride for another agency?
Yes. Bring your driving licence to the office in Shankhamul, Lalitpur and tell us what you are riding on now. Riders switch to us for backing rather than for registration: insurance, gear, repairs and a support line with a person on it.
Can I join if I already own a motorcycle?
Yes. Owning a bike does not exclude you. Riders who own a vehicle join for the insurance, the gear, the agency bonuses and the support, and keep riding their own machine.
मेरो यांगो एकाउन्ट बन्द भयो। के गर्ने?
पहिले कारण पत्ता लगाउनुहोस्: कागजातको म्याद सकिएको, रेटिङ घटेको, वा धेरै ट्रिप क्यान्सिल गरेको हुन सक्छ। कारण थाहा नपाई गरेको अपील प्रायः असफल हुन्छ। हाम्रा राइडरहरूको हकमा अफिसले कारण पत्ता लगाएर एजेन्सीको तर्फबाट अपील गरिदिन्छ। फोन गर्नुहोस्: 9712604900।
My Yango payment did not arrive. What should I do first?
Confirm the trips appear in your history and check which payment cycle they fall in. A large share of missing payouts are timing rather than loss. If the trips are recorded and the money is not, collect the trip IDs, dates and screenshots before you raise it; a dispute without records rarely goes anywhere. Riders with us bring that to the office and the agency pursues it.
Does switching agency mean losing my rider rating or trip history?
Your rating and history belong to your Yango rider account, not to the agency managing you. Exactly what carries across depends on how your current account is held, so bring your details to the office and we will tell you plainly what does and does not move, before you change anything.
Do I have to leave my current platform to ride with Ellite Yango?
Come and talk to us about what you are riding now and what you want to change. We would rather set out the trade-offs honestly at the desk than have you make the decision from a web page.
Is there a fee to switch?
There is no fee to come in, be assessed or ask questions. Any commercial terms attached to a provided motorcycle are explained in writing, in Nepali, before you agree to anything. Do not accept a verbal-only arrangement from any agency in Kathmandu, ours included.
One number. A person on the end of it.
9712604900 · 9712604901
Or walk into the office at Shankhamul, Lalitpur, Nepal with your driving licence.