Delete your account

Any one of these is enough. You do not need a reason, and you will not be talked out of it.

• In the app: Profile, then Delete my account.
• WhatsApp: message us from your registered number and say you want your account deleted.
• Phone: 9712604900 or 9712604901.
• In person: the office at Shankhamul, Lalitpur, Nepal.

Before anything is erased we confirm the request is really from you, either by a passcode to your registered number or in person at the office.

Two things have to be settled first, because deleting an account cannot cancel them:

• Any outstanding balance must be cleared, whether that is an unpaid order or an advance still being recovered.
• Any motorcycle or equipment we provided must be returned under your signed rider agreement.

If either applies we will tell you the amount or the item when you ask, not afterwards.

• Your account is deactivated. You cannot sign in.
• Every session on every device is revoked.
• Notifications stop.
• Your mobile number is released, so it cannot be used to reach the closed account.

Within 30 days of confirming the request, the following are permanently deleted:

• Your driving licence, bluebook, insurance documents and photograph.
• Your name, date of birth, mobile number and emergency contact details.
• Your vehicle details and licence, bluebook and policy numbers.
• Delivery addresses saved to your account.
• Session and passcode records.

Orders, invoices and payment records

Retained for the period Nepali tax and company law requires. A tax invoice is a statutory record; we cannot delete one because a customer asks.

Audit records

Kept permanently and cannot be altered. After erasure they refer to you only by an internal identifier, not your name, number or documents.

Records under an open dispute

If a payment, refund, insurance claim or legal matter is unresolved, the records it depends on are kept until it is closed, then deleted on the schedule above.

Nothing retained under this section is used to contact you or to market anything. It sits in the accounting and audit record and nowhere else.

Unused points are forfeited when an account closes. Points are a loyalty balance, not money. They cannot be withdrawn as cash or moved to another account, so there is nothing to pay out. Spend them before you ask us to close the account.

Request received

Acknowledged within one working day.

Identity confirmed

Same day, by passcode to your registered number or in person.

Account deactivated

Immediately on confirmation.

Personal data erased

Within 30 days.

Financial and audit records

Retained as set out in section 5.

Tell us within 30 days and we can reactivate the account, because the erasure has not run yet. After that the data is gone and cannot be restored, and you would be starting again with a new account and new document checks.

You do not have to close the account to fix something. We will correct a wrong name, number, document or vehicle detail, remove a saved address, or end a session on a lost phone. Just ask. See the privacy policy for what we hold.

Ellite Sphere Mobility Pvt. Ltd.

Address

Shankhamul, Lalitpur, Nepal

Phone

9712604900 · 9712604901

WhatsApp

Message us